FAQ & troubleshooting

Your store's sets are processed one after another, 250 codes per step; several stores are processed in parallel. A set waiting behind your own earlier sets stays In queue until they finish. The In-progress card on the Discount codes page shows the progress and the estimated time left. If it hasn't moved for over an hour, contact us with the set ID.

Shopify refused to create the discount with these settings, for example an end date before the start, or a product that was deleted in the meantime. Waiting won't fix it. Create a new set with corrected settings. If you can't see what's wrong, send us the set ID and we'll tell you Shopify's exact reason.

A specific code is rejected when the same code already exists in your store, on this or another discount. Codes differing only in upper/lower case count as the same. See Rejected codes for how to find them and add them again.

Yes, with Edit settings. Value, products, minimum, customers, combinations, usage limits and dates can all be changed, and the change applies to every code. The discount type and the codes themselves can't be changed. See Edit a set.

Yes. In the Purchase type card choose Subscription or Both, then choose whether the discount applies to the first payment, a number of payments, or all recurring payments. For existing sets, change it with Edit settings. On Buy X Get Y, the purchase type is in the Customer buys card. You need a subscription app to sell subscriptions. See Purchase type & subscriptions.

Open Edit settings on the set and move the end date. Expired codes start working again. To do it automatically, use the Flow action Extend a discount set's end date.

That's expected. Deleting removes the set from DiscountFix only; the discount and codes stay in Shopify. To stop them, delete or deactivate the discount in Shopify under Discounts. See Delete a set.

Under Discounts in your Shopify admin, with the set's title. Or click Open in Shopify in the set's details. All batches added to a set are codes of that one discount.

Not from DiscountFix. Open the discount in Shopify (Open in Shopify), find the code in its code list and delete it there.

Yes. Shopify allows 20,000,000 codes per store, including expired ones and codes from other apps. The Clean up page shows your count and lets you delete the unused codes of ended sets. See Clean up unused codes.

Up to 50,000 per batch (or your remaining monthly allowance), and you can add as many batches as you like. They all share one discount and one set ID.

No. Customers can type summer10 or SUMMER10. Random codes are generated in uppercase.

On Pro and Unlimited: open the set's Stats, filter Status by Unused, then Export codes. The export from the Discount codes list always contains all codes.

No, only discount codes. A fixed-value code, e.g. $25 off, works like a gift card at checkout, but it's used in full on one order instead of keeping a balance. For automatic $X rewards, see the purchase reward recipe.

Shopify doesn't let apps set Sales channel access. Open the discount in Shopify with Open in Shopify and set it there. It only controls where the discount is promoted, not where it can be redeemed.

Shopify doesn't allow apps to lock a code to one named customer. The alternatives:

• Create a customer segment in Shopify (e.g. customers tagged vip) and choose it under Eligibility. Only customers in the segment can use the codes.
• Give each customer a unique single-use code, by export or with Flow. Only that customer receives it, even though anyone holding it could use it once.

On Pro and Unlimited, the set's Stats shows the orders each code was used on, with a link to each order in Shopify. For codes handed out by Flow, the Reserved codes screen shows who received each code and whether it was used.

The first 100 segments of your store are listed. Segments named like Segment #123 (unnamed segments) are hidden. Give the segment a name in Shopify and reload the page.

Codes count toward the month they were created in, whether or not the set still exists. The allowance resets on the 1st. See What counts.

• Your subscription is cancelled by Shopify.
• Standard discounts and their codes (Percentage, Fixed value, Free shipping, Buy X Get Y) stay in Shopify and keep working.
• App discounts (order + free shipping, item limit, product + free shipping, fixed amount off shipping) stop working, because they're calculated by DiscountFix.
• Flow actions and triggers stop, and redemptions are no longer tracked.

The app is in English. Codes, titles and prefixes can use any characters your Shopify store accepts.